You can often find solutions to common problems by first checking our Frequently Asked Questions.
If that doesn't help, please post your issue below or contact us directly and we’ll try to help out.
The mobile version of IP Scanner supports URL schemes to launch other apps directly from IP Scanner. From the device detail view, select 'Open In' to access this feature. VNC is preprogrammed, but only if your VNC client supports the standard vnc:// sheme. RDP is generally handled differently by each RDP client vendor. To configure either RDP or a custom URL scheme for VNC, you'll need to select 'Open in Custom' and follow the instructions provided to enter the url scheme appropriate for your native client.