You can often find solutions to common problems by first checking our Frequently Asked Questions.
If that doesn't help, please post your issue below or contact us directly and we’ll try to help out.
Hi:
I am able to send from my mac-book to my iPhone, but not the other way around. I created a small text file and I see the file in the inbox.
I also see 2 IP address which are the same number, one has the phone icon and reads (null) (iPhone)the other reads iPhone WiFi and it has a n arrow going in 2 directions, however no destination is found in when I press Rescan.
I am not sure what I am doing wrong.
Thank you
Mario
Every network is different, and some wireless network routers block the auto-discovery system that DropCopy uses. The most important thing with the iPhone is to make sure that it is using wifi and not edge, and that the network is active (for instance, go to a webpage in safari to test).