How to restore in-app purchases on new devices


If you have upgraded IP Scanner by using an in-app purchase, that purchase is valid for all of your devices. However, you may sometimes need to “restore” that purchase if it is lost for any reason and for any new devices that you acquire. Here’s the procedure for restoring your IP Scanner mobile purchase (scroll down for IP Scanner for Mac):




1) Bring up the restore option by tapping a row that says ‘Lite Version’


2) Tap the “Restore Previous Purchase” button


3) Tap “Yes” to initiate the restore process


4) IP Scanner will verify your previous purchase with Apple and apply the upgrade to your new device




1) Bring up the restore option by clicking on ‘Help’ in the menu bar


2) Click the “Restore Previous License” option


3) Click “Yes” to initiate the restore process


4) IP Scanner will verify your previous purchase with Apple and apply the upgrade to your new device

N.B. if the process does not seem to work, make sure you have an active internet connection and that the App Store app is closed when running the restore procedure.

The case of the vanishing MAC address, or “the 02:00:00:00:00:00 blues”…

News, Software Updates, Uncategorized

As of iOS7, software access to your device’s MAC address is restricted.

In order to view the local MAC address in IP Scanner Mobile it is now necessary to consult the General->About->Wi-Fi Address in the Settings app, and then copy/paste the address manually into the field labelled ‘Local MAC address’ in the IP Scanner prefs.

N.B. This pref is NOT in IP Scanner itself, but in the general Settings app on your iOS device home screen.

As soon as we have found a way to obtain the MAC address without this manual step, rest assured that we will integrate it ASAP but for the moment this is where we are. 🙁


IP Scanner prefs in Settings app

Hey, my iPad has morphed into my Apple TV! (or … understanding the Bonjour Sleep Proxy Service)

Developer, News, Support, Uncategorized

Devices appearing to “steal” other devices’ network identities (and therefore also their customizations) is an unfortunate side-effect of network segments containing Apple TVs, Airport Base-stations and certain other devices that implement a network service knows as the “Bonjour Sleep Proxy Service”. This can lead to symptoms such as multiple, identical entries for some devices or individual entries switching IP numbers with alarming frequency.

Here’s why this happens: devices that typically are inactive on the network for long periods of time (cell phones, tablets, iOS devices, etc) go into a standby mode to save power. Since they do eventually need to respond to network requests, however, some of these sleeping devices use the Bonjour Sleep Proxy protocol to allow the Airport Base Station, Apple TV (or other device supporting the sleep proxy protocol) to take network requests on their behalf. For this handoff to work, the Airport must masquerade as the sleeping device by temporarily “stealing” its MAC address; the former then wakes up the sleeping device when it receives a network request intended for the latter and returns its identity so it can respond accordingly.

This behaviour makes those sleeping devices appear to have the same MAC address as the base station (or an iPhone suddenly turns into a second Apple TV, etc), leading to multiple entries with the same MAC address but different IP numbers and generally confusing scan results.

If you have a network that displays this behaviour, there are a couple of workarounds:

1) add those devices that tend to get hijacked as ‘manual entries’ – this will supersede the dynamically scanned entry. You can then optionally enable the ‘Display current Ping status’ preference to see if the device is actually currently present on the network.

2) disable network services that use the Bonjour Proxy, such as ‘Wake for Wi-Fi network access’ and other wake-on-demand services.

3) disable the ‘allow duplicate MAC addresses & IP numbers’ option in the IP Scanner prefs, although in some cases you may then get an incomplete view of your network.

4) be aware that this phenomenon exists; understand it and live with it – Remember: the technology exists in order to save power and make the world a better place!

More information: search for ‘Bonjour sleep proxy’ will return a number of more-or-less technical results. Here’s a pretty good primer for understanding and troubleshooting the service:

Registering a site license with IP Scanner


If you’ve recently purchased a site-license but are unsure of how to apply the new license code you received, we hope this post will clear things up.

First, go to the main IP Scanner menu. Do you see an option labeled “Register…”?

IP Scanner registration option in the main app menu


If yes, great! Click that and you’ll see the license entry panel:

IP Scanner license entry panel


If you don’t see the Register option, then you probably have the Mac App Store version of IP Scanner, which does not have an external licensing option (as per Apple’s regulations).  In order to apply your license, please download the unrestricted version directly from us here:

Then follow the instructions starting from the top of this post!